In this conversation, Sally is a receptionist for a major computer hardware supplier. This particular morning, she is also filling in for a personal secretary who called in sick.

Sally: Good morning, ABC Computers, Sally speaking. Can I help you?

Caller 1: Yes, I'm Dave Michaels. I'd like to talk to Amy Winters, please.

Sally: Just a moment, please. I'll transfer you.

Caller 1: Thank you.

Sally: Good morning, ABC Computers, Sally speaking. Can I help you?

Caller 2: My name is Lance Stevens. May I speak to your Customer Service manager?

Sally: I'm sorry, he's in a meeting. May I take a message?

Caller 2: When will he be available?

Sally: I don't know, sir. Would you like to leave a message?

Caller: No, that's OK. I'll call back.

Sally: Good morning. Ms Carling's office. What can I do for you?

Caller 3: This is Marlene Casper. I need to meet with Ms Carling. She knows who I am.

Sally: Hold on, please. I'll check her schedule... You can meet with Ms Carling at 10:00 tomorrow.

Caller 3: That'll be fine. Thank you very much.

中文参考： 在这段对话中，Sally是一家大型电脑硬件供应商的接待员。今天早晨，一位私人秘书请了病假，Sally暂替她的工作。

Sally: 早上好。ABC公司，我是Sally，请问您有什么事吗？

Caller 1: 是的，我是Dave Michaels，请Amy Winters听电话。

Sally: 请稍等。我给你转过去。

Caller 1: 谢谢。 Sally: 早上好。ABC公司，我是Sally，请问您找那位？

Caller 2: 我是Lance Stevens，请你们的客户服务部经理接电话，好吗？

Sally: 对不起，他在开会。要留个口信吗？

Caller 2: 他什么时间方便？

Sally: 我不知道，先生。您需要留个口信吗？

Caller 2: 不用了。我会再打过来的。

Sally: 早上好，Carling女士的办公室，我能为您做什么吗?

Caller 3: 我是Marlene Casper，我要约见Carling女士，她知道我是谁。

Sally: 请稍等，我查一下她的日程您明天10:00可以会见Carling女士。

Caller 3:很好。非常感谢